Refunds Policy

Learn how KompareDocs handles subscription charges, cancellations, and our no-refund policy.

1. No Refunds

All subscription charges and usage fees for KompareDocs are final. Because our digital service relies on paid third-party infrastructure and AI resources that cannot be reversed—and those providers do not return costs to us—we do not issue refunds for any amounts that have already been billed.

By activating a KompareDocs subscription, you acknowledge and agree that your fees are non-refundable, regardless of usage or cancellation timing within an active billing cycle.

2. Billing Cycle

Each subscription follows a 30-day billing cycle that begins on your onboarding date. Charges recur automatically every 30 days until you cancel your subscription in accordance with this policy.

  • Invoices generate on the same day of the month as your onboarding date.
  • Usage-based overages, if applicable, are billed at the end of each 30-day cycle.
  • Partial months are not prorated and remain fully billable.

3. Cancellation

You may cancel your subscription renewal at any time through your account settings or by contacting support. Upon cancellation:

  • Your subscription remains active for the remainder of the current 30-day billing cycle.
  • Renewal charges stop starting from the first business day of the following month after your cancellation request.
  • You retain access to your KompareDocs workspace until the cycle end date, unless earlier termination is requested.

4. Exceptional Circumstances

We review requests related to billing errors or duplicate charges on a case-by-case basis. If an error is confirmed, we will correct it promptly. This process does not constitute a change to our no-refund policy for valid charges.

5. Need Assistance?

For questions about your subscription, billing cycle, or cancellation status, please contact our support team at support@komparedocs.com or call 08-525 129 32 during support hours (10:00-15:00 CET, Monday-Friday).